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Returns Policy

At UK Vaper Wholesale , we pride ourselves on our commitment to customer satisfaction, which is why we offer a generous 30-day return policy. This means you have a full month after receiving your item to request a return if you're not completely satisfied. To qualify for a return, your item must be in its original condition, unworn or unused, with tags still attached, and in the original packaging. Remember to keep your receipt or proof of purchase handy. Initiating a return is easy. Simply reach out to us at info@ukvaper.co.uk, and upon acceptance of your return request, we'll provide you with a return address and detailed instructions on how and where to send your package. Please note that returns sent back without prior authorization will not be accepted, so be sure to contact us first. For damaged, defective, or incorrect items, we urge you to inspect your order upon arrival and notify us immediately so we can promptly address the issue and make it right for you. While we do not accept returns on sale items or gift cards, we do offer exchanges to ensure you get exactly what you want as quickly as possible. Simply return the item you have, and upon approval of your return, make a separate purchase for the desired item. Once we receive and inspect your return, we'll notify you of the approval status and proceed with issuing a refund if applicable. Refunds are typically processed back to your original payment method, and while we strive to expedite this process, please keep in mind that it may take some time for your bank or credit card company to finalize the refund. At UK Vaper Wholesale, our goal is to make your shopping experience as seamless and satisfying as possible, and our comprehensive return policy

Shipping

At UK Vaper Wholesale, we aim to provide convenient and efficient delivery options to ensure a seamless shopping experience for our customers. No minimum order requirement,and there's a delivery charge of £7.99 for standard Next Day Delivery postage. However, if your order exceeds £200, you'll enjoy free standard Next Day Delivery. Orders placed before our cut-off time of 3 pm on Monday to Friday will be processed the same day, while orders placed after this time will be processed on the next working day. Please note that orders made after 3 pm on Fridays may not ship until the next working day, and delivery may take 1-2 business working days unless you opt for Special Saturday Delivery. For customers seeking Saturday delivery, we offer a Special Saturday Delivery service for a fee of £15. Orders must be placed before 3 pm on Fridays to qualify for Saturday delivery, and they will be processed on the same day. Orders placed after this time will be processed on the next working day. We do not ship orders on Saturdays and Bank Holidays, so orders placed during these times will be processed on the next working day. Please keep in mind that certain areas, such as BT postcodes and some Scottish postcodes, may not be eligible for Next Day Delivery or Saturday. In the event that a parcel is dispatched and the customer misses the delivery, leading to the parcel being lost or damaged, we will issue a refund of up to £100 for the order. For any special requests or inquiries, our customer support team is available to assist you before the cut-off time. We strive to accommodate our customers' needs and ensure that orders are processed and delivered in a timely manner, maintaining the highest standards of service and satisfaction..

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